Question: I have installed Ultraviewer in a windows 7 64 bit and a windows 10 64 bit and activated from setting > run with windows, but it don't start. I could not connect to the remote computer. As it turned out, UltraViewer did not restart with Windows, even though this is checked. Tick on &qu...
Question: How to send files via UltraViewer? Answer: To send file, please following this instruction: - While remote controlling your partner computer, press F1 to toggle the chat box on. - Drag the file you want to send to the chat box and send a message. - On your partner computer, click on Save b...
Question: Hi UltraViewer, When I clone our PC image /disk to a new PC it will get the same UltraViewer's ID as the original source. How can I make UltraViewer get a new ID for the cloned PC? Answer: If you found same ID on devices. Please send us a request to support@ultraviewer.net . We will c...
We received a question from a client: Is there a way to minimize or close the "Actions / Display / Screen" tab? It sometimes is in the way from tabs in browser. If I could move it or minimize it, I could more easily use my entire desktop. Here is our answer: You can collapse the top bar by...
If you meet this issue. Make sure you have downloaded our latest version (currently UltraViewer 6.0) at the homepage : http://ultraviewer.net/en/ How to fix: Stuck at 'getting my ID' on UltraViewer This issue related to network problem. The are two major cases cause this issue: 1. Your firew...
Dear all customers, We just released version 6.0 on our website. The new version contains many features and bugs fixed. UltraViewer 6.0 You can manually download it here: http://ultraviewer.net/en/UltraViewer_setup_6.0_en.exe Here is some changes on new version: 1. Better image colors and quality Th...
Dear all customers, As our previous notify about BitDefender is false positive marking UltraViewer as 'Trojan' . We have contacted these antivirus vendors to elucidate that issue and received new report from VirusTotal: UltraViewer is no longer being mistakenly detected as Trojan by BitDefe...
Dear all clients, Some users have notified us that our software is being detected as "Trojan.Generic.19937666" by BitDefender and their related software like Ad-Adware, F-Secure, GData , eScan .... We write this post to let all you know that our software is absolutely clean, there is no ad...
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